Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
A bad system will beat a good person every time.
Quality is pride of workmanship.
The emphasis should be on why we do a job.
The result of long-term relationships is better and better quality, and lower and lower costs.
If you can't describe what you are doing as a process, you don't know what you're doing.
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
It is not enough to do your best; you must know what to do, and then do your best.
Quality is everyone's responsibility.
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